PAYMENTS & POLICIES

Accepted Card Schemes & Payment Methods

Nortons Digbeth accepts all major debit and credit card schemes for table bookings, event tickets, drinks, and food. All transactions are securely processed in Pounds Sterling (GBP £).

Payments processed online or in person appear on cardholder statements as NORTONS DIGBETH or TGP DIGBETH LTD.

Business Legal Entity & Contact Details

Nortons Digbeth is an independent live music venue, contemporary Irish pub, and event space located in Birmingham's historic industrial quarter.

Venue Operating Hours

• Thursday: 4:00 PM – Midnight (Kitchen: 4:00 PM – 10:00 PM)
• Friday: 12:00 PM – 4:00 AM (Kitchen: 12:00 PM – 10:00 PM)
• Saturday: 10:00 AM – 4:00 AM (Kitchen: 10:00 AM – 10:00 PM)
• Sunday: 10:00 AM – Midnight (Kitchen: 10:00 AM – 8:00 PM)
• Monday – Wednesday: Closed for general service (Available for private corporate hire and film shoots)

For location directions, transport connections, and accessibility info, visit our Contact Us page.

Clear Refund & Cancellation Policy

We believe in transparent, straightforward booking and refund standards. Below are the cancellation rules that apply to each type of booking or purchase made with Nortons Digbeth:

1. Table Bookings & Dining Deposits

• Full Refund Notice (24+ Hours): Any booking deposit paid for general table reservations or food bookings is 100% refundable if cancelled at least 24 hours prior to your scheduled reservation time.
• Large Parties (8+ Guests): For bookings of 8 or more persons, full refund requires cancellation at least 48 hours prior to reservation time.
• Late Cancellations & No-Shows: Deposits are non-refundable for cancellations made with less than the required notice or in the event of a no-show, as seating, staffing, and kitchen preparations are committed in advance.

2. Live Music Gigs & Event Tickets

• General Ticket Sales: All tickets purchased for live concerts, festivals, headline performances, and ticketed club nights are non-refundable and non-transferable, except in the event of cancellation or significant rescheduling.
• Event Cancellation or Material Rescheduling: If an event is cancelled or materially changed by Nortons Digbeth or the event promoter, all ticket holders will automatically receive a 100% refund of the ticket price back to their original payment card.
• Refund Processing Time: Automatic refunds are processed via our ticketing platform and Dojo gateway within 5 to 10 business days.

3. Private Functions & Warehouse Venue Hire

• Bookings for private events, corporate gatherings, and full warehouse hire are subject to the specific deposit, milestone payment, and cancellation schedule set out in your signed Private Hire Agreement.

4. In-Venue Bar & Kitchen Purchases

• Drinks, artisan pizzas, and kitchen menu items are prepared fresh to order and are non-refundable once served, unless an item is defective, spoiled, or incorrectly prepared. Please notify management immediately at the bar so we can replace or refund your item on the spot.

5. Duplicate Transactions & Billing Enquiries

• If you notice an unexpected or duplicate charge on your card statement, please contact us immediately at info@nortonsdigbeth.com with the transaction date, amount, and the last 4 digits of your card. Legitimate duplicate or erroneous charges will be verified and reversed within 48 hours.

Clear Privacy Policy & Payment Data Protection

TGP Digbeth LTD trading as Nortons Digbeth is committed to respecting and protecting your privacy. This policy explains how we handle your personal information in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Payment Information Handling & PCI-DSS Compliance

We never store raw card numbers. When you pay online or via card terminals at Nortons Digbeth, your card details are encrypted and tokenised directly by our acquiring partner Dojo (Paymentsense Limited), an accredited PCI-DSS Level 1 Service Provider. Nortons Digbeth employees and servers never see, handle, or store full 16-digit card numbers, PINs, or CVV/CVC security codes.

Information We Collect

• Booking & Contact Data: Name, email address, telephone number, and special dietary or seating requests when you reserve a table or register for events.
• Transaction Records: Date, amount paid, itemised purchase description, and transaction reference numbers for tax, accounting, and anti-fraud purposes.
• Newsletter Communications: Email address for our Digbeth Dispatch, provided strictly on an opt-in basis with one-click unsubscribe in every email.

Third-Party Service Providers

We partner only with reputable, GDPR-compliant service providers to operate our business:

• Dojo (Paymentsense Limited): Secure in-person and online card payment processing.
• DesignMyNight / Access Collins: Table booking, deposit reservation, and guest management system.
• Eventbrite / Skiddle / Fatsoma: Official third-party ticketing platforms for select gigs and festivals.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where no overriding legal or accounting obligation requires retention.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact our Data Protection Officer at info@nortonsdigbeth.com.

Accurate Terms & Conditions of Service

These Terms & Conditions govern all bookings, event ticket sales, food and drink purchases, and use of the website at nortonsdigbeth.com. By making a payment, booking, or entering the venue, you agree to be bound by these terms.

1. Legal Name & Parties

All contracts, purchases, and venue agreements are entered into with TGP Digbeth LTD (trading as Nortons Digbeth), registered in England & Wales, with trading premises at 43-45 Meriden Street, Digbeth, Birmingham, B5 5LS.

2. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

3. Age Policy, Challenge 25 & Licensing

• Nortons Digbeth is a licensed premises operating in accordance with Birmingham City Council licensing regulations and the Licensing Act 2003.
• We enforce a strict Challenge 25 policy. If you are lucky enough to look under 25, you will be asked to present valid government-issued photographic ID (UK Driving Licence, Passport, or PASS-accredited identity card).
• Evening gig and club night admissions are restricted to persons aged 18 and over unless explicitly billed as an all-ages or family matinee event.

4. Right of Admission Reserved (R.O.A.R)

To ensure a safe, vibrant, and inclusive environment for our patrons, performers, and staff, venue management reserves the right to refuse admission or request any individual to leave the premises without refund for disorderly conduct, intoxication, abusive behaviour, or failure to follow security guidelines.

5. Pricing & Value Added Tax (VAT)

All prices quoted on our website, booking forms, ticketing channels, and venue menus are stated in Pounds Sterling (GBP £) and are inclusive of UK Value Added Tax (VAT) at the prevailing rate.

Secure & Functioning Checkout Page (SSL Notice)

Nortons Digbeth is committed to providing a fully secure, functioning payment environment for all online table bookings, deposits, and tickets.

Payment Security Standards

• PCI-DSS Certified Gateway: All online payment fields and card entries are rendered via secure, encrypted iframes hosted directly by Dojo / Access Collins, ensuring card details never touch unencrypted servers.
• Strong Customer Authentication (3D Secure 2): Card payments are protected by 3DS2, prompting two-step verification (fingerprint, face recognition, or banking app notification) with your card issuer to prevent unauthorised card usage.
• Continuous Monitoring: Our checkout endpoints and website infrastructure are continuously monitored to ensure uninterrupted uptime and compliance with UK card processing regulations.